Returns & Refunds policy

Return & Refund Policy

1. Return Eligibility

- Returns can be requested within 48 hours of receiving the product.

- The item must be unused, unwashed, in its original condition, and with all original tags and packaging intact.

- An unboxing video is mandatory to process any return, exchange, or damage claim. Requests without an unboxing video will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

- Products purchased during sale, clearance, or promotional offers.

- Used, washed, altered, or damaged products.

- Products without original tags or packaging.

- Accessories such as bags, belts, wallets, and other fashion accessories are not covered under any warranty or guarantee.

3. Damaged or Incorrect Products

- If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

- After verification of the unboxing video, we will arrange a replacement as per our policy.

4. Refund Policy

- Refunds will only be issued if a replacement is not available or if the return is approved.

- Once the returned product passes our quality inspection, the refund will be processed within 5–7 business days to the original payment method or as store credit, where applicable.

- Shipping charges (if any) are non-refundable.

5. Exchange Policy

- Exchanges are available for menufacturing defective products, subject to stock availability.

- Only one exchange per order is allowed.

6. Order Cancellation

- Orders can only be cancelled before they are shipped.

- Once an order has been dispatched, cancellation requests will not be accepted.

7. Important Note

By placing an order with us, you agree to this Return & Refund Policy. All return, exchange, and refund requests are subject to verification and approval in accordance with our terms and conditions.

8. Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Shop no. 5 Krishna complex Chittorgarh Rajasthan 312001

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

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Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail puja.kothari.23@gmail.com