Frequently Asked Questions (FAQs)
1. What products do you offer?
We offer a curated collection of women's western wear, including tops, dresses, jeans, trousers, co-ord sets, skirts, jewellery, and fashion accessories.
2. How long does delivery take?
Orders are usually delivered within 7–10 business days, depending on your location.
3. What are the shipping charges?
Free shipping on orders above ₹699. Shipping charges for orders below ₹699 will be calculated at checkout.
4. Can I exchange my order?
Yes, exchanges are available. For any exchange request, it is mandatory to record a continuous parcel opening video from the moment you start opening the sealed package. In case of any issue or damage, the damaged product must be clearly shown in the same video before proceeding further. Exchange will only be accepted if the product is in fully sealed condition, unwashed, and unworn. Products that are washed, used, or worn after delivery will not be eligible for exchange.
5. Can I exchange jewellery items?
No. Jewellery items are not eligible for Cash on Delivery (COD) or exchange due to hygiene reasons.
6. How can I track my order?
Once your order is shipped, you'll receive a tracking link via SMS or email.
7. What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, you must record a continuous parcel opening video while opening the sealed package. The issue or damaged product must be clearly shown in the video at the time of opening. After verification, we will assist you with an exchange. The product must be in fully sealed condition, unwashed, and unworn to be eligible for exchange.
8. How do I choose the right size?
Every product includes a detailed Size Guide to help you find the perfect fit.
9. Which payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards and Net Banking,
10. How can I contact Pearl & Pixie?
You can reach us through our Contact Us page, email, or WhatsApp. Our support team will be happy to assist you.